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Department of Pharmacy Services
INTRODUCTION
The Department of Pharmacy Services endeavors the vision of Liaquat National Hospital, a tertiary care 750 bed hospital established in 1958, is distinguished by excellent pharmaceutical care services that focuses on patient safety and efficient clinical & dispensing pharmacy services round the clock 7 days a week. The role of Pharmacist in direct patient care has never been as advanced as it is at present and is responsible for the appropriate use of medicines, devices and services to achieve optimal therapeutic outcomes while practicing generic based drug formulary to the patients availing pharmacy services in the hospital.
Important Features
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Pharmacy Policy and Procedure Manual & Documentation as per ISO guidelines ... a standardized system-based approach. |
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Pharmacy Quality Management System including Pharmacy Internal Quality Audits ... addresses continuous quality improvement aspects of pharmacy operations. |
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Pharmacy Performance Quality Indicators ... these yard sticks not only reveal the improvements of the specific area of pharmacy department but also help in finding the gaps to take corrective and preventive actions for department’s incremental growth. |
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In-house Pharmacy Training & Development Program ... is established to develop the skills of the pharmacy staff and other allied health care providers in order to offer their best services for better patient therapy outcome. |
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24 Hours Drug Information Services including documentation and monitoring ... is available to answer all medicines related queries to clinicians, nurses, pharmacists, patients and other paramedics personnel inside and outside LNH. |
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Point of Care Pharmacy Services including Pharmacist Medicines Intervention Program ... not only helps the healthcare givers in providing safe medication therapy but also improves quality of life of the patients, thereby directly influences in reducing patient therapy cost. |
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Inpatient Pharmacy Services and Medication Management System ... provides safe, accurate and efficient delivery of medications at patient’s bed side. |
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Ambulatory Care Pharmacy Service & Patient Counseling ... a program in which quality assured medicines are dispensed / sold against a valid prescription through patient counseling. |
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Oncology Pharmacy Sterile IV-Admixture Program ... provides accurate and ready to administer sterile IV-chemo medicines to the admitted and daycare patients in the hospital. |
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Pharmacy Extemporaneous Compounding Services ... provide different required combination and dosage forms of medications which are commercially not available in Pakistan. |
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Drug Evaluation Program ... evaluates & recommends the inclusion of quality and cost effective medicines to P&T Committee for inclusion in the hospital drug formulary. |
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Generic-based Drug Formulary... is designed to reduce the inventory cost, and to provide continuous availability of quality and cost effective medicines to the patients. |
Committees
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Pharmacy & Therapeutic Committee (P&T) ... is an advisory group composed of clinicians, nurses, pharmacists & representatives from various departments of the hospital which recommends the policy to hospital administration on all matters related to the use of medicines within hospital and its clinics. |
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Drug Evaluation Committee (DEC)... recommends the addition/deletion, safety, quality and cost effective medicines in the hospital drug formulary. |
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Pharmacy Operating Committee (POC) ... oversees and resolves ongoing operational problems of pharmacy services and gives recommendations and simultaneously do the implementations. Meetings held fortnightly or when and as needed. |
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Pharmacy Quality Improvement Committee (PQIC)... reviews the gaps and finds quality solutions to the problems identified through Pharmacy Internal Quality Audit System, which highlights the problems gaps and suggests their solutions to improve the quality index of pharmacy locations. |
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Extension Numbers
| Senior Manager & Functional Head |
2723 |
| Direct Number |
34140070 |
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| Inpatient Pharmacy Services |
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| Satellite Pharmacy 01: |
2044 |
| Satellite Pharmacy 02: |
2354 |
| Satellite Pharmacy 03: |
2353 |
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| Ambulatory care Pharmacy Services |
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| Central Pharmacy |
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| Corporate Patients |
2258 |
| LNH Employee |
2258 |
| ER Pharmacy |
2458 |
| ER Floor Stock |
2458 |
| Syed Wajid Ali Complex Pharmacy |
2060, 2061 |
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| Local Purchase |
2258, 2658 |
| Drug & Poison Information Services |
2758 |
| Point of Care Pharmacy Services |
2586, 2722 |
| Oncology Pharmacy Services |
2941 |
| Extemporaneous Compounding Services |
2358 |
| Pharmacy Training & Development Services |
2158 |
| Pharmacy Quality Management Services |
2155 |
Quality Management Services
Pharmacy Quality Management Services (PQMS) oversees the quality & safety aspects through implementing the Quality Management System in the Department of Pharmacy Services. The objective of the PQMS is to be on the track of Continuous Quality Improvement (CQI) journey through Pharmacy Internal Quality Audits. This helps the department to achieve excellence in providing the quality care to both external and internal customers, which are patients (as external customers) and Clinicians, Pharmacy staff, Nurses, and other paramedic staff (as internal customers). These efforts result in delivering the quality care to our patients, considering patient safety parameters, safe medication usage and reducing delays in therapy management. PQMS also helps to review the gaps and gains of Pharmacy Department on an ongoing basis and to find out their root cause and to take corrective and preventive actions for overcoming the gaps. Following are the activities performed by PQMS:
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Updating Policy and Procedure Manual of the Department: to develop Policies & Standard Operating Procedures (SOP) for standardization of work in different areas of pharmacy. |
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Pharmacy Performance Quality Indicators: to check departmental growth through Operational, Clinical & Financial indicators. |
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Pharmacy Internal Quality Audits (PIQA): to be conducted on regular intervals to gauge the gaps and gains through Pharmacy Quality Index. |
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Pharmacy Quality Improvement Committee (PQIC): to oversee the performance of pharmacy department, finds out the root cause of the gaps and take corrective and preventive actions and implements the recommendations/ suggestions highlighted in PIQA reports. |
Training & Development
Department of Pharmacy Services has taken a major turn from providing traditional Pharmacy Services to Professional Pharmacy Services and for this, the department runs on-the-job in-house training program aiming to equip the pharmacy staff with the updated knowledge and skills as required.
Pharmacy Training and Development Department also conducts Continue Education (CE) sessions for the Pharmacists to refresh their knowledge and also arranges trainings for other pharmacy staff including pharmacy technicians & pharmacy assistants to make them more valuable personnel for the department.
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SERVICES
In – Patient Pharmacy Services:
It provides round the clock medicine supply to admitted patients & day care patients at their bedside against clinicians’ orders under the supervision of registered pharmacists. For safe, accurate and quick delivery of medicines to the admitted patients in wards, Pharmacy runs Computerized Medication Order Processing System which processes and delivers medicines to the right patient, right drug, right dose, right time, right route and right expiry for efficient therapy management.
In order to serve the patient through proper medication management system, pharmacy department keeps vigilance on the quality-based & cost effective procured medicines directly through their approved vendors. Pharmacist verifies and dispenses the correct medicines to the patient against the clinician order through modified unit-dose based system. Through this system, only 24 hour medication supply is given to the ward for each admitted patient.
Ambulatory Care Pharmacy Services:
Through Out-patient services, Department of Pharmacy Services caters ambulatory care patients of LNH as well as from outside the hospital by providing them the quality assured medicines against the prescription through patient counseling by registered pharmacists.
The important features of Patient Counseling is to educate the patient about the dispensed medication, its safe usage, storage, right time of administration, side effects, drug - drug and drug - food interaction etc.
Oncology Pharmacy Services:
The oncology medication management process requires technicalities of highly skilled professionals as even minor error can significantly impact both quality care and patient safety. Oncology pharmacy services works on the concept to provide the correct dosage to the patient as per departmental approved Standard Operating Procedures. The oncology medications are admixed with right diluents in class II biological safety cabinet by trained pharmacy technicians under the supervision of pharmacists ensuring aseptic conditions, safety and quality of medications. The admixing of right drug with accurate dose in the right diluents under sterile environment results in “Ready-to-Administer Medicines” for patients which are properly labeled keeping in view with all patient safety parameters.
Extemporaneous Compounding Pharmacy Services:
Extemporaneous compounding is an art of pharmacy practice that needs professional and technical expertise.
LNH Pharmacy is in a unique position to provide its patients the medicines (which are commercially not available) in the required strengths and dosages forms as prescribed by clinicians. This includes pediatric doses, dermatological preparations; and many other topical and oral preparations. This is all possible by virtue of the presence of highly competent and well trained pharmacy technicians who work under the supervision of trained pharmacists.
Drug & Poison Information Center (DPIC):
To give information about the medicines, their usage, drug dilution, dose adjustments as per patient’s age, weight and renal/hepatic functioning etc, side effects, route of administration, proper timing of administration, pharmacist provides a 24 hrs service to the clinicians, nurses, fellow pharmacists and allied health care providers, which ultimately results in best care and cure.
DPIC also helps in evaluating the drugs for formulary addition / deletion.
Clinical Pharmacy Services (Point of Care Pharmacy):
The goal of Clinical Pharmacy Services is to ensure patient safety parameters. Pharmacists visit and review all medication orders in the patients’ profiles and provide professional recommendations to clinicians about the medicines, their doses, their interaction with other medicines, duration of therapy, lab reports etc. Proper monitoring of medication therapy by pharmacists on daily basis enhances the quick care and cure of the patient which results in timely healing of the disease, which highlights the cost effectiveness in therapy to the patient. Pharmacists in the above mentioned wards are also available to reply any medicine-related queries from clinicians (such as medicine dosage, renal dose adjustment, choice of therapy, etc) as well as the nursing staff (such as drug reconstitution and dilution, administration, rate of infusion, etc).
The Clinical Pharmacy Services caters following wards:
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Medical ICU & HDU |
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Pediatric ICU, HDU, Surgery & Ward |
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Surgical ICU I & II |
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Surgical HDU & Ward |
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Chest ICU & HDU |
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Nephrology ICU, HDU & Ward |
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Neuro-medicine Ward & Stroke Unit |
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Neurosurgery HDU & Ward |
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| FACULTY |
| Sr.# |
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Qualification |
| 1. |
R.Ph M. Bilal Maqbool
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Sr. Manager |
B.Pharm (KU),M.B.A (London) |
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E-mail: Bilal.maqbool@lnh.edu.pk |
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| 2. |
R.Ph Nasir Abdul Jaleel |
Pharmacy Development Specialist |
B.Pharm (KU) |
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E-mail: nasirabdul.jaleel@lnh.edu.pk |
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| 3. |
R.Ph Rehana Islam |
Assistant Manager |
B.Pharm(KU) |
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E-mail: rehana.islam@lnh.edu.pk |
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| 4. |
R.Ph Saima Shakeel |
Assistant Manager |
B.Pharm (KU) |
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E-mail: saima.shakeel@lnh.edu.pk |
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| 5. |
R.Ph Syed Shakeel Ahmed |
Supervisor |
B.Pharm,M.A(Economics), NAPLEX |
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E-mail: syed.shakeel@lnh.edu.pk |
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| 6. |
R.Ph Qurat-ul-ain Tausif |
Senior Pharmacist |
B.Pharm (KU) |
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E-mail: Qurat.tausif@lnh.edu.pk |
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| 7. |
R.Ph Shumaila Burney |
Senior Pharmacist |
Pharm D (KU) |
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E-mail: shumaila.burney@lnh.edu.pk |
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| 8. |
R.Ph Nabila Haris |
Senior Pharmacist |
B.Pharm (KU) |
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E-mail: nabila.asif@lnh.edu.pk |
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| 9. |
R.Ph Farhana Sharif |
Senior Pharmacist |
Pharm D (KU) |
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E-mail: farhana.sharif@lnh.edu.pk |
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