Key Responsibilities:

• Responding to phone calls promptly and transferring them to the appropriate department.
• Ensure proper handling of Operator Console Software.
• Provide correct information by accessing alphabetical and other directories and assist staff.
• Manage operator backup support during shortfall or in any emergency situation.
• Manage calling services for the higher management on the executive desk.
• Ensure efficient handling of emergency / disaster recovery calls.
• Ensure discipline and adherence to institution’s policies.

Qualifications and Experience:

• Intermediate (preferably Graduate) with 1 to 2 years of related work experience.
• Excellent communication skills.
• Proficient in use of MS-Office applications.
• Ability to work in shifts, and on-call or emergency duty as required.