COMPLAINT OFFICER | Careers | Liaquat National Hospital and Medical College


Social Welfare

Key Responsibilities:

  • Listen to the complaint with patience, provide prompt services and visit the area of incident for Patient Satisfaction.
  • Develop professional relations & restore the level of trust in hospital staff and follow up with the patient.
  • Inquire about the complaint before compiling the report and validate it according to the hospital policy.
  • Coordinate with the concerned person/authorities to facilitate the patient.
  • Discuss the complaints (Written and verbal) with the HOD for further advice.
  • Compile monthly, quarterly and yearly reports related to the department.
  • Responsible to fulfil the requirement of ISO standard (9001:2015) and JCI

Qualifications and Experience:

  • MBA/MPA or equivalent with 2 to 3 years of related work experience
  • Should have good communication and counselling skills.
  • Should know medical terminology.
  • Should be proficient in the use of Microsoft Office

Date Posted:

Posted 21 days ago

Last Date to Apply:

23 Nov 2023

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